DHL Is Operating As Usual!
Date : 18th March 2020
Dear Valued Customers,
The past few weeks have been tough with the spread of the COVID-19 virus. We would like to wish you, your
colleagues, and family well during this crisis, and ask you to take precautions to keep safe and healthy.
As a globally operating company, epidemic and pandemic risk scenarios are an integral part of the Group's risk
planning. Accordingly, DPDHL business operations are continually adapted to mitigate any potential impact. We
work closely with the local health authorities and international organizations such as MOH and WHO to
implement recommended precautionary measures. The safety of our employees and customers is paramount
and we have placed multiple contingency measures to mitigate any potential impact.
Restricted Movement for 14 days
The Government of Malaysia has announced the implementation of the Restricted Movement Control Order
throughout the country effective 18th to 31st March 2020 to address the COVID-19 outbreak. However, all
essential services including Postal & Transportation are required to continue serving the people of Malaysia.
As confirmed by Malaysian Communications and Multimedia Commission (MCMC), Domestic Courier Service
is licensed under the Postal Act. Hence, DHL eCommerce Solutions is open for business as usual.
In this difficult time, rest assured that we will endeavor to pick-up and deliver your shipments with the highest
level of quality possible. If you are enjoying our drop-off service, please refer to our refreshed Service Point Finder link with 340+
active drop off points for ease of handover. The Central Processing Teams are being divided into two parts with deferred shift timings, to limit contact &
chances of transmission. Our Couriers have been briefed & equipped to exercise preventive measures while delivering parcels Couriers have also been briefed on ‘Social Distancing’ for the Receivers’ comfort and look at capturing
delivery images or Full Name & Last 4 digits of IC Number instead of signatures; ONLY if Receivers do not
wish to sign on the device. Delivery to Closed Office Addresses will be held for redelivery attempt after 1st April’20. Alternatively,
Receivers will have the choice to collect these from our depots as well. For successful deliveries of your
future orders, we recommend buyers update the latest address
If you have any questions, please do not hesitate to reach out to your dedicated Account Manager. You may also
reach out to us on our Live Chat or our customer service hotline at +603-3099 2800. As always, we value your partnership and we look forward to support you in making your business successful.
Is your business operating as usual?
To serve you more effectively, kindly inform us if you are not operating through our Live Chat, or our customer
service hotline at +603-3099 2800 or through your dedicated Account Manager.
DHL eCommerce Solutions Malaysia