A message from Aramex regarding COVID-19

Dear Valued Customers,

Aramex recognizes the important role we play in providing seamless and secure logistics and transportation services critical to you and your business.

Over the past few weeks, we have been closely monitoring the coronavirus (COVID-19) outbreak and its impact to our operations. We want you to know that we place utmost importance to protect and preserve the health and wellbeing of our most important assets - our customers and employees.

Our thoughts go out to the people around the globe who have been affected by this unprecedented event. We appreciate all the efforts by government institutions, healthcare professionals and you, our valued customers around the world, who are working together to contain this outbreak.

As we navigate through this rapidly evolving situation, we want to share with you the necessary measures we have taken at Aramex to minimize health and safety risks, while ensuring limited disruption to our services. These practices are consistently being reviewed by our crisis management team, in line with the guidance of the World Health Organization (WHO), local government agencies and public health authorities.

We Are Taking Important Steps to Help You Stay Protected

• We have activated our Crisis Management teams across the various offices and stations, who have been trained to deal with any possible scenario.
• Our existing Business Continuity Management framework equips us with the ability to overcome the loss of key facilities, assets, equipment or personnel.

• We continue to provide multiple awareness campaigns and trainings for our employees across the network to highlight the steps that need to be taken to reduce the spread of the Covid-19.
• We have enhanced hygiene and sanitations across our operations:
  • This includes provisions of personal hand sanitizers for ground and customer-facing couriers.
  • We have also established regular cycles of sanitation and disinfection of workplaces
• We are conducting regular temperature checks and health screenings for all employees across all divisions including our couriers.
• To encourage social distancing, we have rolled out smart work arrangements that allow some staff to work from home.
• We have implemented travel restriction policies for all travel.
• We have moved all meetings with visitors and external parties to be conducted via virtual platforms.

• Given the fluid nature of the situation, we are closely monitoring the changes to government and transportation-related policies that may interrupt our normal operations.
• We are committed to ensuring packages are delivered promptly and safely. Your account managers will keep you updated of any changes, delays or disruptions to services.